Insights
Written from inside the work. Every piece here comes out of an operation that had to hit a retention number, pass a survey, or defend a program to a funder. No trend commentary.
All articles
The deciding factor is never the tool. It is what data enters it and under what contract. The Business Associate Agreement rule, the caregiver data exposure under the New York SHIELD Act that most agencies never examine, and a four-tier data rule a scheduler can apply without calling anyone.
Read the articleThe New York re-licensure survey is unannounced and triennial. Most agencies fail it in the personnel files, not the clinical records, because the evidence of supervision, in-service, and orientation gets reconstructed at survey time instead of captured as the work happens. A walkthrough of the six-task survey process and what to build before a surveyor arrives.
Read the articleA chatbot answers questions. An agent takes multi-step actions. What that difference means for case management workflow, three tasks you can hand off today, and the PII and human-in-the-loop rules that stay non-negotiable in a federally funded program.
Read the articleThe roles SCSEP places into, administrative support, customer service, and clerical work, are being reshaped fastest by AI. Why AI literacy belongs in job-readiness curriculum, and three moves a project director can make this quarter.
Read the articleTen questions across the five places workforce programs usually fail. You get a score, your three weakest domains, and what each one costs. About four minutes, no call required.
Take the Retention Risk Assessment I would rather just talk